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Terms & Conditions of Service | Sanbi.ai

Last Updated: 06/15/2026

1. Acceptance of Terms

These Terms of Service (the “Terms”) are a binding agreement between you (“you,” “your,” or “Customer”) and Sanbi.ai, LLC, a Texas limited liability company (“Sanbi,” “we,” “our,” or “us”). By accessing or using our websites, applications, APIs, MCP server, reports, audits, content tools, or managed services (collectively, the “Service”), you agree to these Terms. If you use the Service on behalf of a company, you represent that you have authority to bind that company, and “you” refers to that company. If you do not agree to these Terms, do not use the Service.

You must be at least 18 years old and capable of forming a binding contract to use the Service.

2. Description of Service

Sanbi provides AI-visibility analytics and optimization tooling, including brand-visibility audits, prompt and citation tracking, site-health analysis, geographic visibility analysis, AI-assisted content generation, analytics integrations, and optional managed engagement services. By submitting a domain name or brand, you authorize us to generate synthetic queries and prompts and submit them to third-party Artificial Intelligence models and search engines (including, without limitation, OpenAI/ChatGPT, Google/Gemini, Perplexity, and Anthropic/Claude) to analyze visibility and compare it against competitors.

3. No Guarantee of Results

The Service depends on third-party AI models and platforms that are volatile, probabilistic, “black box,” and subject to change without notice. Sanbi does not guarantee, and expressly disclaims any guarantee of, any particular ranking, citation, mention, sentiment, traffic, visibility score, revenue, or business outcome. All scores, insights, recommendations, and generated content are informational estimates only, are not professional advice, and may contain inaccuracies (including AI “hallucinations”). You are solely responsible for decisions you make based on the Service.

4. Subscriptions, Trials, Billing & Refunds

  • Plans & Fees. Paid plans are billed in advance on a monthly or annual basis via our payment processor (currently Stripe). We do not store your full payment card details.
  • Free Trials. Trial periods (where offered) convert to paid subscriptions at the end of the trial unless cancelled before the trial ends.
  • Auto-Renewal. Subscriptions renew automatically at the end of each billing period unless cancelled. You may cancel at any time, effective at the end of the then-current billing period.
  • Refunds. Except where required by law, all fees are non-refundable, including for partial periods, unused credits, downgrades, or dissatisfaction with results.
  • Changes. We may change pricing or plan features with notice effective at your next renewal.
  • Taxes. Fees are exclusive of taxes; you are responsible for any applicable taxes.
  • Quotes. Managed-service engagements (e.g., done-for-you programs) are custom-quoted and governed by these Terms together with any separate statement of work or written proposal; stated starting prices are indicative only.

5. Managed & Engagement Services

Where you engage Sanbi for hands-on services (including audits, strategy, account creation or warm-up, community engagement, replies, or content posted on third-party platforms such as Reddit, Quora, forums, or review sites):

  • You authorize us to act on your behalf on such platforms and represent that you have the right to grant that authorization.
  • Third-party platforms are outside our control. Platforms may throttle, moderate, remove content, restrict, suspend, or permanently ban accounts at any time. You assume all risk of platform enforcement actions, and Sanbi shall have no liability for removed content, lost accounts, bans, or any consequences thereof.
  • You are responsible for the truthfulness and legality of any messaging, claims, or disclosures relating to your brand, products, or services, including compliance with advertising, endorsement, and disclosure laws applicable to you.
  • Deliverables (including accounts and drafts) are provided as-is; upon handover, you are responsible for their use and maintenance.

6. Acceptable Use

You will not, and will not permit anyone to: (a) use the Service to violate any law or the rights of any third party; (b) submit domains, brands, or content you lack rights to; (c) probe, scan, disrupt, reverse-engineer, or circumvent the Service or its security; (d) resell or provide the Service to third parties except as expressly permitted by your plan; (e) use the Service to develop a competing product; (f) exceed rate limits or use automated scraping against the Service; or (g) use the Service to create or distribute unlawful, deceptive, infringing, or harmful content. We may suspend or terminate access immediately for violations.

7. Beta Features

Features identified as “Beta,” “Preview,” or similar are provided for evaluation, may be modified or discontinued at any time, may be subject to additional limits, and are provided AS IS with no warranties or commitments of any kind.

8. Third-Party Services

The Service interoperates with third-party services (including AI model providers, Google services, payment processors, hosting, scheduling, and community platforms). Your use of third-party services is governed solely by their terms, and Sanbi is not responsible for third-party services, their availability, their output, or changes to them. References to third-party names, models, or platforms do not imply affiliation or endorsement.

9. Intellectual Property

  • Our IP. The Service — including software, design, methodologies, scores, benchmarks, models, documentation, and branding — is owned by Sanbi or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes during your subscription. No other rights are granted.
  • Your Data. You retain ownership of data you submit. You grant Sanbi a worldwide, non-exclusive license to host, process, transmit, and display that data as needed to provide, secure, and improve the Service, and to generate aggregated or de-identified analytics that do not identify you.
  • Generated Content. Subject to your compliance with these Terms and payment of applicable fees, Sanbi assigns to you its rights, if any, in written deliverables generated for you. You are solely responsible for reviewing generated content for accuracy, originality, and legal compliance before use or publication.
  • Feedback. We may freely use feedback you provide without obligation.
  • Case Studies. Any use of your name, logo, or results in marketing or case studies will be subject to your separate written consent.

10. User Accounts & Security

We operate a password-less login system and do not store passwords; access is granted via your email address (e.g., magic links or verification codes). You are responsible for maintaining the security of your email account and for all activity under your account. Sanbi is not liable for loss or damage arising from unauthorized access resulting from compromise of your email or devices.

11. Termination

You may stop using the Service and cancel at any time. We may suspend or terminate the Service or your account (i) for breach of these Terms, (ii) for suspected fraud, abuse, or security risk, (iii) where required by law, or (iv) upon discontinuation of the Service. Upon termination, your license ends and we may delete your data after a reasonable period. Sections that by their nature should survive (including Sections 3, 9, and 12–16) survive termination.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SANBI AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. NO ADVICE OR INFORMATION OBTAINED FROM SANBI OR THROUGH THE SERVICE CREATES ANY WARRANTY.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) IN NO EVENT WILL SANBI OR ITS MEMBERS, OFFICERS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY; AND (b) SANBI’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID TO SANBI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS (US $100). THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some jurisdictions do not allow certain limitations; in such cases these limits apply to the fullest extent permitted.

14. Indemnification

You will defend, indemnify, and hold harmless Sanbi and its members, officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your data, domains, brands, or content; (b) your use of the Service or of deliverables, including publication of generated content and activity on third-party platforms conducted at your direction or on your behalf; (c) your violation of these Terms or of any law or third-party right; or (d) disputes between you and any third party or platform.

15. Dispute Resolution; Arbitration; Class Waiver

  • Informal Resolution First. Before filing a claim, you agree to contact us at akshat@sanbi.ai and attempt in good faith to resolve the dispute within 30 days.
  • Binding Arbitration. Any dispute arising out of or relating to these Terms or the Service that is not resolved informally shall be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Dallas County, Texas, in English, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring an individual claim in small-claims court, and either party may seek injunctive relief for IP or confidentiality violations in court.
  • CLASS ACTION WAIVER. ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE PARTIES WAIVE ANY RIGHT TO A JURY TRIAL TO THE EXTENT PERMITTED BY LAW.
  • Time Limit. Any claim must be filed within one (1) year after it accrues, or it is permanently barred, to the extent permitted by law.

16. Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law rules. Subject to Section 15, exclusive venue for any court proceeding lies in the state or federal courts located in Dallas County, Texas, and the parties consent to personal jurisdiction there.

17. General

  • Changes to Terms. We may update these Terms from time to time; the “Last Updated” date will change and, for material changes, we will provide reasonable notice (e.g., email or in-Service notice). Continued use after changes take effect constitutes acceptance.
  • Force Majeure. Sanbi is not liable for delays or failures due to causes beyond its reasonable control (including outages of third-party AI models or platforms).
  • Assignment. You may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or sale of assets.
  • Severability; Waiver. If any provision is unenforceable, the rest remains in effect; failure to enforce a provision is not a waiver.
  • Entire Agreement. These Terms, together with our Privacy Policy and any applicable order form or statement of work, are the entire agreement between you and Sanbi regarding the Service.

18. Contact Information

Questions about these Terms should be sent to:

  • Email: akshat@sanbi.ai
  • Company: Sanbi.ai, LLC
  • Location: Dallas, Texas, USA